Frequently Asked Questions
Everything you need to know about your Joeydolls experience.
What materials are used in Joeydolls clothing?
We prioritize comfort and durability, using premium organic cotton blends and hypoallergenic fabrics that are gentle on sensitive skin while maintaining a high-fashion aesthetic.
How long will it take to receive my order?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free of charge, while returns for a refund incur a small processing fee.
How do I find the right size for my child?
Each product page features a detailed size guide. We recommend measuring your child's height and chest circumference to compare against our metrics, as our fit is true-to-size.
Do you offer international shipping?
Yes, Joeydolls ships to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated automatically at checkout based on your location.
How should I care for my Joeydolls garments?
To maintain the quality of the fabric, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid bleach and high-heat tumble drying.